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Choose your support plan and get access to your Naviate license today.

Choose your support plan

Naviate offers a standard support agreement included on all your Naviate licenses. You can choose to upgrade your agreement to a Premium for more benefits.

Standard

  • Response time: 4 hours
  • Named user access
  • Online access to Symetri case login system
  • Invite to Symetri annual user conference
  • Log cases via email
  • Phone helpdesk support
  • Remote interactive support via GoToMeeting and TeamViewer
  • Access to Symetri eLearning portal
€1,150 /year
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Premium

  • Everything included in the Standard support
  • Response time: 1 hour
  • Live support via chat
€1,780 /year
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FAQ

 

 

 

All Naviate licenses are single licenses. Single license allows users to install the software and the license on a single computer. One year subscription.

 

Support includes software's activation, functionality and troubleshooting on Autodesk Revit and Civil 3D, as well as Naviate. We expect you to have knowledge equivalent to basic training on the Autodesk software you are using.

 

Not included are training, installation and design assistance. These services are available but for an additional charge. Please visit Symetri for details.

 

Symetri e-learning is available for free for all Naviate subscription users.

Many of us are used to work in teams and project groups, having our colleagues close by and by that easy access to knowledge. Now many of us are working from home and getting a fast track to knowledge, guidance and help is not that easy or at least limited.

Symetri e-learning supports all users to learn new functions at their own pace and thus increase productivity as well performance. The supporting functions within the tool secures that your users have easy access to:

  • Videos: explaining and showcasing use of different functions and shortcuts
  • Search engine: making it easy to find the answer to a particular question
  • Mobile app: always-on access regardless of location
  • Suggestions for Learning Paths
    Cheat sheets, tips and tricks as well as Q&A