Naviate Nebula Security Documentation
Commitment and Security Framework
Symetri is committed to developing secure web applications to deliver our digital services, interact with customers, and maintain operational continuity. As digital transformation accelerates, so does the scale, sophistication, and frequency of cyber threats.
Security breaches can result in significant business implications—including operational disruption, regulatory penalties, reputational and financial loss—making web application security a strategic imperative.
Security whitepaper for Naviate Nebula
This whitepaper presents a comprehensive security framework overview for Naviate Nebula, built on the foundational principles of OWASP, the governance structure of ISO/IEC 27001, the regulatory requirements of the NIS 2 Directive, and modern automated security testing practices (SAST and DAST).
Together, these elements enable a secure-by-design approach, spanning the full software development lifecycle and reinforcing Symetri’s commitment to providing customers with secure, reliable, and resilient digital capabilities.
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Symetri is committed to developing secure web applications to deliver our digital services, interact with customers, and maintain operational continuity.
Governance structure of ISO/IEC 27001
Regulatory requirements of the NIS 2 Directive
Automated security testing practices (SAST and DAST)
We use industry-standard encryption protocols (such as TLS/SSL) to protect your data in transit and at rest. Our systems are regularly audited and monitored for vulnerabilities.
Your data is stored in secure data centres located in the EU or US. These facilities comply with international security standards such as ISO 27001 and SOC 2.
Access to customer data is strictly limited to authorized personnel and is managed by the customer on the relevant cloud storage application. Access to metadata stored on Symetri server is limited to those who have a legitimate need to provide support or maintain the system.
Yes, we are fully compliant with GDPR and other applicable data protection laws. You can read more in our Privacy Policy.
Immediately reset your password and contact our support team at https://my.symetri.com/MySupport. We’ll investigate and help secure your account.
Yes, we strongly recommend enabling MFA for an added layer of security. You can activate it in your account settings.
We conduct regular internal and third-party security audits to ensure our systems remain secure and up to date.
Yes, you can request permanent deletion of your data by contacting our support team. Once deleted, the data cannot be recovered.
In the unlikely event of a data breach, we follow a strict incident response plan, notify affected users promptly, and take corrective actions to prevent recurrence.
Nebula does not store any payment information or process any financial data.